Rubbish Removal Bloomsbury Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Bloomsbury provides rubbish removal, waste collection and related services. By making a booking, confirming an order, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not book or use our services.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, landlord, tenant, property manager or other party ordering the services.
Services means any rubbish removal, waste collection, clearance, loading, transportation, recycling, or disposal work carried out by us.
Waste means any items, materials, goods, rubbish or refuse that the Customer asks us to remove, including general household waste, commercial waste, garden waste, furniture and similar items, but excluding prohibited or hazardous items as set out in these Terms and Conditions.
Site or Premises means the location from which waste is to be collected and any areas to which we reasonably require access to carry out the services.
We, us, our means Rubbish Removal Bloomsbury, the service provider.
Scope of Services
We provide rubbish removal and waste collection services on a one off or ongoing basis, including collection, loading, transportation, and transfer to an authorised waste facility. The specific scope of work for each booking will be as agreed with the Customer when the booking is made, based on the information provided to us.
We reserve the right to refuse to remove any items that we reasonably believe are hazardous, prohibited by law, unsafe to handle, or significantly different from the description provided at the time of booking. We may also refuse service if access is unsafe or impractical.
Booking Process
Bookings can be made by telephone, email or any other method we may make available from time to time. When making a booking, the Customer must provide accurate and complete information, including:
The collection address and any access restrictions.
The type and approximate volume or weight of waste.
Any large, bulky or unusually heavy items.
Any time constraints or parking requirements.
Based on the information provided, we will give an estimate or quote for the services. All bookings are subject to availability and are not confirmed until we have issued a booking confirmation.
The Customer is responsible for ensuring that someone with authority is present at the Premises at the agreed time to grant access, confirm the items to be removed, and authorise any adjustments to the service or price where necessary.
Service Charges and Estimates
Charges for our services are generally based on factors such as the volume of waste, weight, type of materials, labour time, access conditions, and any disposal fees charged by authorised facilities.
Any price given before our team has inspected the waste is an estimate only and may be amended on site once we have seen the actual items, assessed access and confirmed disposal requirements. If the final price is higher than the estimate, you will be notified before work begins and you may choose whether to proceed.
If you choose not to proceed after we arrive on site and the difference between the estimate and the final price is due to inaccurate or incomplete information provided by you, we reserve the right to charge a reasonable call out or attendance fee to cover our travel and time costs.
Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of collection. We accept payment methods as notified at the time of booking, which may include cash, card payment or bank transfer.
For business Customers and account Customers, we may at our discretion issue an invoice payable within a specified period. Payment terms will be stated on the invoice. Time for payment shall be of the essence.
All prices quoted are exclusive of any applicable taxes unless explicitly stated otherwise. Where applicable, tax will be added to our charges at the prevailing rate.
If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including administrative and legal costs.
Cancellations, Rescheduling and Waiting Time
You may cancel or reschedule a booking by contacting us with reasonable notice before the agreed arrival time.
If you cancel or reschedule more than 24 hours before the agreed time, no cancellation fee will usually be charged. If you cancel or reschedule with less than 24 hours notice, or if our team is unable to gain access on arrival due to circumstances within your control, we reserve the right to charge a cancellation fee or call out charge to cover our time and costs.
If our operatives are kept waiting on site due to delays in gaining access, delays in confirming the items to be removed, or other reasons within your control, we may charge a reasonable waiting time fee in addition to the agreed service price.
We will use reasonable efforts to attend the Premises at the agreed time but timing is not guaranteed. We may need to reschedule or delay the service due to traffic, vehicle issues, staff illness, adverse weather, safety concerns or other circumstances beyond our reasonable control. In such cases, we will contact you as soon as reasonably practicable to arrange a new time. We will not be liable for any losses arising from such delays or rescheduling.
Customer Obligations
The Customer agrees to:
Provide accurate information about the waste and access conditions when making the booking.
Ensure safe and reasonable access to the Premises and to the waste to be removed, including stairs, lifts, corridors, entrances and external areas.
Obtain all necessary consents, permissions or permits required for us to carry out the services, including any parking permissions, building management approvals or landlord consents.
Ensure that the waste is clearly identified and separated from items that are to be retained.
Take all reasonable steps to ensure that the working environment is safe for our operatives.
The Customer is responsible for any parking charges, congestion charges, tolls or similar costs reasonably incurred by us in providing the services. These may be added to the final invoice or collected on the day of service.
Access, Parking and Safety
The Customer must inform us of any access restrictions at the time of booking, including lack of parking, height restrictions, loading bays, controlled parking zones, or internal access issues such as narrow staircases.
If suitable parking is not available on arrival due to circumstances within the Customer s control, we may either charge for additional time spent finding parking or, if no safe parking can be found, treat the visit as a cancelled booking and apply a cancellation fee.
Our operatives may refuse to carry out any activity that they believe is unsafe, could cause damage to property, or involves excessive risk, such as moving certain items through extremely tight spaces, using unsuitable access routes, or lifting items beyond safe manual handling limits.
Waste Regulations and Prohibited Items
We operate in accordance with applicable UK waste management laws and regulations. All waste collected will be taken to authorised facilities for recycling, recovery or disposal.
The Customer confirms that they have the right to dispose of the waste and that the waste is not stolen, unlawfully obtained or subject to any other rights or claims.
We will not collect certain types of waste, including but not limited to:
Asbestos or materials containing asbestos.
Clinical or medical waste, including syringes and contaminated materials.
Corrosive, explosive, radioactive, highly flammable or otherwise hazardous substances.
Gas cylinders, pressurised containers and certain chemicals.
Large quantities of liquid waste, including oil or fuel, unless specifically agreed in advance.
If we discover prohibited items after loading has commenced, we may unload those items and leave them at the Premises. If unloading cannot safely be carried out, we may charge additional fees for handling and specialist disposal.
The Customer is responsible for any costs, fines or penalties arising from providing misleading information about the nature of the waste or from attempting to pass prohibited or hazardous materials to us without prior written agreement.
Liability and Loss or Damage
We will exercise reasonable care and skill in providing the services. However, the Customer acknowledges that rubbish removal and clearance work may involve moving bulky or awkward items through tight spaces, stairways and doorways, which carries a risk of minor damage.
We will not be liable for any pre existing damage to property or items, or for any damage that is unavoidable due to the nature of the work and the access available. It is the Customer s responsibility to protect floors, walls and fixtures, and to move fragile items out of the way before work begins.
Our total liability to the Customer for any loss, damage, claim or expense arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific service giving rise to the claim, except where liability cannot lawfully be limited.
We will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity, or any similar claims.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
Ownership of Waste and Environmental Matters
Once waste has been loaded onto our vehicle and payment has been made or agreed, ownership of that waste passes to us. We will then be responsible for transporting and disposing of it lawfully.
We aim where reasonably possible to minimise the amount of waste sent to landfill by prioritising reuse, donation and recycling, subject to practicality and the facilities available. However, we do not guarantee that any particular item or proportion of waste will be recycled.
On request and where reasonably practicable, we may provide confirmation that waste has been transferred to an authorised facility. Any documentation we provide is for information only and does not create additional obligations beyond those set out in these Terms and Conditions.
Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible, and in any event within 7 days of the service being carried out. We may ask for details and evidence such as photographs to help us investigate.
We will review your complaint and, where appropriate, propose a resolution which may include a partial refund, a repeat visit or other reasonable remedy. Any remedy offered will be at our discretion, subject always to the limitations of liability set out in these Terms and Conditions.
Events Beyond Our Control
We will not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include but are not limited to extreme weather, accidents, road closures, vehicle breakdowns, industrial disputes, public emergencies, and failures of utilities or communications networks.
If such an event occurs, we will use reasonable efforts to notify you and to arrange a new appointment once circumstances allow.
Variation of Terms
We may amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that booking. Any material changes will be published or otherwise made available to you.
No variation to these Terms and Conditions will be effective unless expressly agreed in writing by us.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of rubbish removal and waste collection services and supersede any prior discussions, correspondence, negotiations or understandings.
You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions.
By booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
